This section features a list of frequently-asked questions relating to use of this website. This page is updated frequently as new questions are e-mailed in by users, so be sure to check it regularly.
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[NEW!]Do tools available on this site run on Windows Vista?
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A
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Installing the unzipped tool file fails.
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If the file layout of the installer is changed after unzipping, installing it may fail.
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Downloaded .zip file of the tool can not be installed with error message appearing.
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For details of the decompression (unzipping) tool pre-installed in Windows XP, click here. |
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The tool uninstallation fails with the error message "Error 1606. Could not
access network location."
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For the error occuring when you have upgraded your computer from Windows 98
Second Edition or Windows Millennium Edition to Windows XP, please see the detailed description on the Microsoft website.
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When trying to download a tool, it jumps to the other page, and consequently cannot be downloaded.
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Download could not be made if Referrer function is disabled by your security software because you cannot go to the relevant page. Example of countermeasures: When you use Symantec Internet Security, click "Extension" button on the Privacy Control window to add smaf-yamaha.com, and then click "Permit" on "Information about visited sites." * The terms and functions differ depending on your security software, so please make the setting equivalent to the above countermeasures with reference to each manual. |
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A file cannot be downloaded. Access is refused.
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With Internet Explorer, the following operation could improve the situation.
Click the followings in this order: [Tool]→[Internet Option]→[General]→Internet Temporary Files[Delete Files...]
Check the box of [Delete all offline content] and then click [OK].
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No reply is received yet to the inquiry to Yamaha SMAF GLOBAL website.
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Unfortunately, individual response to the tool is not provided as shown in Terms and conditions of use. In addition, we would support general enquiry by not individual reply but FAQ improvement of our website. |
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When I click on a "Download" button, the corresponding file fails to download.
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If you are using Internet Explorer 5, select Internet Options in the Tools menu, click on "Security", click on the "Customize Level" button and uncheck the "Enable Script" checkbox. Click on "OK" to close the Internet Options setting window, and try downloading the file again.
If you are using Internet Explorer 4, select Internet Options in the View menu, click on "Security", check the "Custom" checkbox, click on "Settings" and, under "Scripts", check the checkbox to set "Active Script" to "Enabled". Click on "OK" to close the Internet Options setting window, and try downloading the file again.
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I downloaded a PDF document but I cannot open it.
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To read PDF documents, you must have the Adobe Acrobat Reader application installed on your computer. To download and install the latest version of Acrobat Reader (which is available free of charge), click on the icon below.
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The files are in Adobe Acrobat Format.
To view them you will need to download the Acrobat Reader |
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Some of the pages on the Yamaha SMAF GLOBAL website do not display properly.
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Please use the form on the Contacts page to describe the exact nature of the display problem and to give us precise details of your PC's set-up. Please specify the type of PC you are using (e.g. Windows or Macintosh PC), your OS (e.g. Windows XP, Mac OS X), your browser type and browser version (e.g. Internet Explorer 6.0 for Windows, Netscape Navigator 6 for Macintosh). |
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